Job Description

Job Title: IT Project Manager
Location : Remote

Duration: 6+ Months

Job Descriptio n:

Key Responsibilities:

• Develop, implement, and manage project plans for IT user support initiatives.
• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Monitor project progress and adjust plans as necessary to ensure successful completion.
• Lead and mentor the IT User Support team, fostering a collaborative and high-performance work environment.
• Assign tasks and responsibilities to team members, ensuring alignment with project goals.
• Serve as the primary point of contact for stakeholders regarding project status, risks, and issues.
• Facilitate regular meetings to provide updates and gather feedback from team members and stakeholders.
• Identify opportunities for process improvements within the IT user support function.
• Implement best practices and standard operating procedures to enhance service delivery.
• Maintain comprehensive project documentation for future reference and compliance.

Qualifications:

• Bachelor's degree in information technology, Business Administration, or a related field.
• Over 10 years of experience in IT, including more than 5 years as a Project Manager specializing in application support and service management.
• Proficient in the Applied Systems or Vertafore products, such as Epic, Sagitta, BenefitPoint, ImageRight, etc.
• Strong understanding of IT support processes and methodologies (e.g., ITIL).
• Excellent organizational and multitasking skills, with the ability to prioritize tasks effectively.
• Strong leadership and team management skills.
• Exceptional communication and interpersonal skills.
• Proficiency in project management tools and software (e.g., Microsoft Project, Jira, Trello).
• Project Management Professional (PMP) certification is a plus.

Must Have

• Bachelor's degree in information technology, Business Administration, or a related field.
• Over 10 years of experience in IT, including more than 5 years as a Project Manager specializing in application support and service management.
• Proficient in the Applied Systems or Vertafore products, such as Epic, Sagitta, BenefitPoint, ImageRight, etc.
• Strong understanding of IT support processes and methodologies (e.g., ITIL).
• Excellent organizational and multitasking skills, with the ability to prioritize tasks effectively.
• Strong leadership and team management skills.
• Exceptional communication and interpersonal skills.
• Proficiency in project management tools and software (e.g., Microsoft Project, Jira, Trello).
• Project Management Professional (PMP) certification is a plus.

Job Tags

Similar Jobs