Job Description
Req ID: 325652
NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
**Day to Day job Duties: (what this person will do on a daily/weekly basis)**
- General L1 technical support for hardware and MS Office packages
- Answer technical support calls, resolving and escalating to other support groups
- Provide support based on email and self service requests.
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
**Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)**
+ Minimum of 1 year of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience
+ Minimum of 1 year of technical troubleshooting experience
**Travel:** **No Travel required**
**Degree:** High school diploma or equivalent required
**Nice to Have; (But not a must)**
+ Experience in a call center environment
+ Demonstrate a service philosophy in all interactions with clinicians and colleagues
+ Effective communication and interpersonal skills
+ Proficient typing and English language skills (both verbally and in writing)
+ Strong active listening capabilities to fully understand caller's needs / requests
+ Exceptional ability to work optimally in a fast-paced environment
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.
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