Job Description

Apply now: Tier 1 Desktop Analyst, location is Onsite in Jenkintown, PA. The start date is ideally 2/17 or sooner for this 2-3 month contract position.

Job Title: Tier 1 Desktop Analyst

Location-Type: Onsite – Jenkintown, PA

Start Date Is: Ideally 2/17 or sooner

Duration: 2-3 months (Contract)

Compensation Range: $22-$26/hr

Job Description:
Provide Tier 1 desktop support to end users, handling troubleshooting, account management, and hardware fixes in an onsite environment.

Day-to-Day Responsibilities:

• Provide first-line technical support for desktops, monitors, and printers.
• Manage and resolve tickets within Spiceworks ticketing system.
• Administer Google Workspace accounts for email and user management.
• Perform Active Directory tasks, including account creation and lockouts.
• Troubleshoot end-user issues and provide break-fix support.
• Work with Azure for cloud-based operations.

Requirements:

• Must-Haves:

  • 2-5 years of experience as a Tier 1 Desktop Analyst.
  • Ability to work independently without requiring extensive supervision.
  • Experience with Spiceworks or willingness to learn.
  • Proficiency in Google Workspace for account administration.
  • Familiarity with Azure cloud environment.
  • Strong knowledge of Active Directory, including user account management.
  • Hands-on experience with end-user support and troubleshooting hardware issues.

• Nice-to-Haves:

  • Experience in higher education or non-profit organizations.

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