Job Description
As we expand our AI-powered healthcare solutions, you'll play a key role in driving the adoption and impact of innovative products like our Virtual Care Assistant (VCA) and AI Ambient Scribe (Aura). Your expertise will help healthcare organizations transform their practices through AI, ensuring our solutions lead to measurable improvements in clinical efficiency and patient care. You'll work closely with sales, product, and clinical teams to craft a seamless customer journey that maximizes the value of our cutting-edge technology.
Key Responsibilities
AI Adoption Strategy: Design and implement strategies that foster the adoption of our products, ensuring practices transition smoothly to AI-enhanced workflows while minimizing friction and maximizing return on investment (ROI).
Healthcare Process Optimization: Build scalable processes for clinic onboarding, training, and ongoing success management, ensuring alignment with healthcare workflows and compliance standards.
Clinical Impact Metrics: Develop and track key success metrics focused on clinical efficiency, patient satisfaction, and practice ROI. Create clear dashboards that demonstrate the tangible impact of AI solutions.
Clinical Partnership Development: Collaborate with our medical team, including co-Chief Medical Officers, to ensure success strategies are in line with clinical best practices and healthcare delivery goals.
Customer Journey Enhancement: Map out and optimize the transition from traditional practices to AI-enabled care delivery, identifying opportunities to streamline adoption and maximize value.
Voice of Healthcare Program: Create and manage a program to gather, analyze, and act on feedback from clinicians and staff to inform product development and service delivery.
Success Team Development: Work with the customer success team to lay the groundwork for scaling our organization, including developing healthcare-specific playbooks and best practices.
Required Qualifications
Experience: 5+ years in customer success roles, including at least 2 years managing strategic accounts or leading customer success teams.
Strategic Thinking: Demonstrated ability to create and execute success strategies that drive measurable business outcomes.
Process Excellence: Proven track record of optimizing and scaling customer success processes and playbooks.
Data Analysis: Strong experience in using data to show customer value and ROI.
Guidance: Ability to steer cross-functional initiatives and influence stakeholders at all levels.
Change Management: Experience guiding organizations through technological transformation.
Technical Aptitude: Ability to understand and communicate the value of AI technologies in healthcare environments.
Communication: Strong ability to engage and communicate with both technical and clinical stakeholders.
Nice to Have
Healthcare Technology: Experience working with healthcare organizations or technology products.
AI/ML Experience: Familiarity with AI/ML platforms and their implementation in enterprise settings.
Tool Expertise: Experience with customer success platforms (e.g., Segment, Vitally) and data visualization tools.
Clinical Setting Knowledge: Understanding of clinical workflows and healthcare operations.
Product-Led Growth: Experience supporting product-led growth (PLG) initiatives in B2B software environments.
What We Offer
Opportunity to shape the future of AI in healthcare.
Competitive base salary with performance-based bonus structure.
Equity package aligned with company growth.
Remote-first work environment with flexibility.
Comprehensive health benefits and 401(k) plan.
Collaboration with leading physicians and tech innovators.
Work alongside experienced co-CMOs with backgrounds in neurosurgery and cardiology.
Professional development and growth opportunities in healthcare AI.
We are committed to fostering an inclusive and diverse workplace where every team member feels valued and empowered. We embrace applicants from all backgrounds and provide equal opportunities regardless of ancestry, religion, race, color, sex, gender identity, gender expression, age, marital or family status, disability, military veteran status, or any other characteristic. Our goal is to create an environment where all employees have a sense of ownership, belonging, and the opportunity to thrive.
Employment Type: Full-Time
Salary: $ 115,000.00 Per Year
Job Tags
Full time,