Job Description

**Position:** Account Manager **Job Description:** **About SiliconExpert** Since 2000, SiliconExpert ( helps you make better data-driven decisions with a human-driven experience. Over 500 electrical, software and data engineers handcraft our component database of more than one billion parts to deliver the most comprehensive and current tools in the industry. Customers globally use our solutions to manage risk, avoid redesigns, and mitigate obsolescence in innovative industries such as consumer electronics, telecommunications, automotive, medical, and aerospace. SiliconExpert's customers include leading commercial and government OEMs, top-tier authorized distributors, contract manufacturers and component suppliers. Whether it's a design engineer or financial expert, supply chain management or procurement manager, SiliconExpert is a complete components data intelligence solution for organizational alignment, efficiency, collaboration, and optimization. **What You'll Be Doing** + Manages accounts to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth within accounts. + Handles renewals, relationship development, training, and upsells, leveraging solutions, services, and new offerings. + Proactively consults and provides renewal and growth quotes to customers to understand their requirements and ensures orders are properly processed. + Tracks non-renewal, pending, and lost renewals including reasons for cancelation. + Supports assigned client base and responds timely to customer inquiries and promptly follow-ups on customer related issues. + Responsible for meeting/exceeding assigned renewal rate and retention targets. + Creates selling opportunities within assigned customers through a sales plan and process. + Develops an understanding of the customer's needs and the customer's decision-making hierarchy to proactively assess, clarify, and validate customer needs on an ongoing basis. + Conducts calls to develop new revenue streams with existing customers by using cases and ability to communicate solution values of products and services. + Clearly understands all product offering, subscription, and renewal licensing models. + Executes on solutions selling through knowledge offerings. Grows profit and maximizes margins by selling value-added, long-term solutions. + Collaborates with Sales, Marketing, Channel, and technical teams to share, develop and build global market intelligence including information related to customers, market trends, supply and demand. + Conducts quarterly business review virtual visits with at least 50% of accounts. **What Are We Looking For?** + Previous Account Manager or Customer Service Representative experience. + Previous software customer support experience preferred. + Limited level of discretion to vary from established procedures, works under general supervision, and solves some straightforward problems. + Generally, has limited work experience involving basic concepts and procedures but requires formal training in theories/concepts in own function. + Has high level of discretion to vary from established procedures, works under broad supervision, and solves some complex problems. + Generally, has substantial work experience involving complex concepts and procedures in theories/concepts in own function. **Experience / Education** Typically requires a 4-year degree and 2-4 years of related experience; or an advanced degree without experience; or equivalent work experience. **Annual Hiring Range/Hourly Rate:** $24.24 - $29.62 **What's In It For You:** At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package: + Medical, Dental, Vision Insurance + 401k, With Matching Contributions + Short-Term/Long-Term Disability Insurance + Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options + Paid Time Off (including sick, holiday, vacation, etc.) + Tuition Reimbursement + Growth Opportunities + And more! **Please note:** Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the company's request and sole discretion. \#LI-SH1 **Location:** US-CO-Denver, Colorado (Panorama Arrow Building) Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company's request and sole discretion. **Time Type:** Full time **Job Category:** Sales **EEO Statement:** Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy) ( _We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application._ Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.

Job Tags

Hourly pay, Full time, Contract work, Temporary work, Work experience placement, Work at office, Local area, Remote work,

Similar Jobs